Refund Policy

You are welcome to lodge a return request within 14 days of your parcel being received. We understand the uncertainty with online shopping and we want our customers to be happy and confident with their purchase.(subject to availability)

If the 14 days have gone by since your purchase, unfortunately we can’t offer a return or exchange. 

Returns and exchanges request must be lodged within the 14 days of receiving your purchase. Items lodged outside of this time frame will not be accepted.

A.STheLabel dose not cover shipping costs. We also recommend using a traceable service to reduce the risk of a lost parcel.

Full Price Items: are eligible for a full refund or store credit excluding promotional sales. 

Credit note are valid for 6 months.

Sale items: Are note eligible for a refund nor a store credit.


To be eligible for an exchange, your item must be unused/unworn and in the same condition that you received it. It also must have its original tags attached.

To complete your exchange, we require receipt of proof of purchase, and send through an email to:


Once your return is received and inspected, we will send you an email to notify you that we have received your return item.

We will also inform you of the approval or rejection of the item/s.

If the refund has been approved, then your refund will be processed, and a credit will be automatically be applied to the credit card or the original method of payment , within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Next contact your bank. Generally there is some processing time before a refund is posted.

If all the above has been done, and you still have not received a refund yet, please contact us


All domestic orders are shipped via Australia post.

We offer standards and express postage. Option available at checkout.

Shipping items back to asthelabel are at your own expenses.

Items you wish to exchange, shipping charges will be applied to your order.